🏢 The Museum of Hungarian Music, part of Budapest’s central park renewal project.
⚡ The project lead reponsible for the realization of the new museum wanted to validate the museum’s planned public spaces against customer needs.
💡 It was a short one moth project because of the many cascading deadlines given by building process. The tradeoff was going with less involvement, and more background work.
- Kick-off workshop with key stakeholders to have an inside-out perspective, with constraints and potential problem points mapped to the architectural plans.
- Interviews with future visitors for the outside-in perspective and a richer context. As the museum’s had a very borad target, we mostly went with edge cases.
- Journey mapping in space and time, with potential pain points identified.
- Final workshop where, together the museum’s project team and key stakeholders, we priorized problems and came up with initial solution ideas.
✌️ Many of our observations, like the need for a redesigned wayfinding solution, were implemented.
💰Value I brought to the project:
- Knowledge trasfer to the team of designers
- Experience with a broad set of service design tools
- Consulting experience in navigating a large and complex organization
💙 This was the first time I worked closely with architects, and it was inspiring to see how they worked with physical space.
👥 As an independent service design lead in partnership with a small design shop